Social challenges require care, not just speed.
Design that works when it matters most.
There's no such thing as "moving fast to break things" when someone's health and wellbeing are on the line and systemic barriers stand in the way. If we get it wrong, we can do more harm than good.
We work with organizations supporting people in their most vulnerable moments. We design with people, not for them, and honour lived experience. We specialize in bringing people together with diverse experiences, including those looking to access services, programs and supports, the staff and volunteers delivering them, and the leaders making strategic decisions.
Our approach creates solutions you can actually put into practice, with clear steps forward. Most importantly, your team and community know they truly matter, and the resources invested create meaningful change for the people you serve.
How we help
What you'll achieve
Services more people can use
Co-designed solutions that actually work for the people and communities who need them most.
Solutions that stay relevant
Meaningful feedback approaches that centre those with lived experience, helping you evolve with the changing needs of the communities you serve.
Increased access and outcomes
Integrated solutions across in-person and digital touchpoints, resulting in improved access, outcomes and impact.
Change you can make happen
A concrete and realistic path forward with clear next steps you can actually implement.
Why partner with us?
Teams that reflect the community: We invite people with lived and living experience into our project work as team members and co-facilitators. They're not just interviewed—they're partners in figuring out what works.
Hear perspectives you might be missing: We help you connect with voices that often go unheard—from community members to those in your organization. Their experiences and perspectives shape better solutions.
We design with people, not for them: We adopt a relational approach, creating safe, welcoming spaces where people from diverse backgrounds can share what matters to them, in ways that work for them.
Your challenges are our challenges: Everything we do results in action, so the time and resources you invest create a positive impact.
Working with The Moment has been a transformative experience for our Student Wellness Centre. We engaged their team to lead a service design review focused on student engagement, rooted in co-design, and what followed was a deeply collaborative, insightful, and impactful journey.
From the very beginning, The Moment demonstrated an unwavering commitment to understanding the student experience—not just at a surface level, but with genuine curiosity and care. Their ability to create space for authentic dialogue, while navigating the complex structures, was remarkable. They asked the hard questions with empathy and strategic awareness, always grounding their work in the realities of our context.
If you're looking for a team that brings depth, integrity, and creativity to complex challenges, I wholeheartedly recommend The Moment.
— Janet Stevenson, Director Student Wellness Centre, OCAD University
Our work in action
Transforming student mental health on campus through authentic student partnership
GET IN TOUCH
Let's explore what possible together.
Book a 45-min conversation with us to explore how co-design and meaningful participation could work in your context.
Whether you’re problem-framing, creating something new, implementing, scaling, and/or redesigning an existing service, system, program, product or policy, we’re here to listen and explore possibilities with you.
What we're thinking about
