Designing thoughtful change in uncertain times
We help you lead with clarity, act with courage, and design outcomes that matter
The Moment is a boutique consultancy that turns complexity into progress.
We partner with public sector, nonprofit and mission-driven leaders to tackle big challenges—from workforce resilience to health and wellbeing, to business and digital transformation.
We combine human systems thinking and strategy with deep craft in service and digital product design to connect people, policy, process and technology to unlock real progress.
Whether you're responding to disruption or driving internal change, we work alongside your team to co-create real outcomes that stick.
How we help
When the path is uncertain, the stakes are high, and people are counting on you — we help you move forward with confidence. We offer three ways to begin—each designed to help you make real progress, at the right pace for your context. Find your starting point:
Our work in action
Creating meaningful impact with our friends at these organizations.
Partnering with The Moment to redesign a core service was transformative. Their qualitative approach uncovered key insights, fostered deep collaboration, and empowered our team to drive mission-driven innovation. More than consultants, they were true partners—challenging assumptions, aligning outcomes, and making stakeholder engagement both meaningful and impactful.
Pamela Bender
Global Head, Policy and Design
International Baccaleureate Organization
From the very beginning, The Moment demonstrated an unwavering commitment to understanding the student experience—not just at a surface level, but with genuine curiosity and care. Their ability to create space for authentic dialogue, while navigating the complex structures, was remarkable. They asked the hard questions with empathy and strategic awareness, always grounding their work in the realities of our context.
Janet Stevensen
Director, Student Wellness Centre
OCAD University